New Opportunity! Woven Health Collective is a healthcare marketing, strategy, and science communications company, dedicated to revolutionizing healthcare through innovative solutions and collaborative partnerships. Our unwavering commitment to empathy and collaboration ensures that both our team and clients experience a rewarding journey, where innovation not only advances healthcare but also enriches lives.

At Woven Health Collective, you will be empowered to bring your authentic self to work and unlock your full potential. Come join our growing team!

Job Summary

The Group Account Director manages a team of account managers responsible for maintaining positive client relationships and driving business outcomes. This leader assigns accounts, oversees team workload, and establishes policies to support client needs and maximize growth. The role provides direct management for major accounts, sets strategic vision, and ensures high standards for client engagement and revenue generation.

Job Responsibilities and Skills

• Lead, inspire, and manage a team of account managers or executives, ensuring optimal allocation of accounts and workload.
• Establish regular schedules for client check-ins, monitor team progress, and review deliverables for quality and consistency.
• Develop and implement policies and best practices for addressing client issues, concerns, and requests, proactively resolving conflicts.
• Set guidelines and support team members in upselling, cross-selling, and growing revenue; establish individual targets and performance goals.
• Personally manage complex, high-value, or critical accounts, ensuring strategic oversight and direct client engagement.
• Oversee and support account strategy development, program execution, and delivery of campaigns/products to meet client business objectives.
• Guide and mentor team members, providing coaching, feedback, and professional development to help them excel.
• Administer department policies and procedures, contribute to budgeting and strategic planning, and implement improvements to enhance team performance.
• Foster a collaborative and high-performing team culture focused on client satisfaction and retention.
• Analyze account performance metrics and financials; prepare and present reports on team and client progress to senior management.

Minimum Qualifications

• Bachelor’s degree in business, marketing, communications, or related field required.
• Typically requires at least 6 years of progressive experience in account management, personnel management, or client service leadership.
• Comprehensive knowledge of the field's concepts, principles, and best practices.
• Teamwork and ability to foster a collaborative environment.
• Advanced decision-making and management skills with full authority for personnel actions.
• Strong oral and written communication skills.
• Customer/client orientation and problem/situation analysis.
• Ability to build and maintain collaborative relationships with clients and colleagues.
• Project management and ability to set and achieve financial targets.

Disclaimer

Woven Health Collective provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.